AI medical interpreter for pharmacies and retail health
Opalite interprets doses, timing and warnings at the counter, in the clinic room and on the phone, in 150+ languages and dialects.
Today's challenge
What slows down interpreted counseling at the pharmacy counter today
On hold over a prior authorization
The technician holds for a phone interpreter to explain a prior authorization delay.
A refill question billed for the wait
The per-minute meter bills one refill or vaccine allergy question for the whole wait.
Mandarin offered to a Cantonese speaker
A Cantonese-speaking patient gets a Mandarin interpreter for her new inhaler counseling.
Cost of inaction
Language interpretation remains a gap in pharmacies
2.3x the odds
Surveyed Californians with limited English proficiency reported more bad medication reactions, with 1.5x the odds of label trouble.
Source: Effects of Limited English Proficiency and Physician Language on Health Care Comprehension
Meet Opalite.
Real-time AI medical interpretation in 150+ languages and dialects, connecting providers and patients in seconds.
- Works on the devices care teams already carry: phones, tablets, computers, and telehealth platforms
- Integrates with all EHRs
- Built for HIPAA-compliant healthcare
- SOC 2 Type II attested security controls
Workflow
How Opalite fits the pharmacy workflow
| Stage | What happens | How Opalite supports it |
|---|---|---|
| Drop-off and intake | Allergies, insurance, other medications, preferred language | Spoken interpretation on the counter tablet or a staff phone, with no scheduling or wait. |
| Pickup counseling | Dose, timing, storage, side effects, warnings | Two-way spoken interpretation, with Guardian checking every sentence in real time, including negations such as "do not take with." |
| Follow-up | Refill reminders, adherence checks, callbacks | Phone interpretation for outbound and inbound calls |
Opalite doesn't place or modify medication orders or take part in dispensing or label printing.
Clinical use cases
Interpret the conversations that matter most
Pickup counseling at the consult window
EnglishTake one tablet twice a day, morning and night, for 7 days, until it is gone.
SpanishTome una tableta dos veces al día, en la mañana y en la noche, durante 7 días, hasta terminarla.
Sound-alike numbers
EnglishThat is 15 milligrams, one five, not fifty. Take one tablet each morning.
Chinese (Mandarin)是15毫克，一五，不是五十。每天早上吃一片。
Interaction and contraindication screening
EnglishAre you pregnant, taking a blood thinner, or getting medicines from another pharmacy?
Arabicهل أنتِ حامل، أو تتناولين دواءً لتمييع الدم، أو تحصلين على أدوية من صيدلية أخرى؟
Liquid doses for children
EnglishFill the syringe to the 5 mL line. Give it twice a day for 10 days.
SpanishLlene la jeringa hasta la marca de 5 mL. Désela dos veces al día durante 10 días.
Retail clinic and immunization screening
EnglishHave you ever had a bad reaction to a vaccine, or are you allergic to eggs?
Chinese (Mandarin)您以前打疫苗有没有出现过不良反应？您对鸡蛋过敏吗？
Success metrics
How you'll know it's working
Time to interpreter. Clock the seconds from the decision to interpret to the first interpreted word at the window, the drive-through and on refill calls.
Pricing
Pricing for pharmacies and retail health networks
Counsel every pickup without a meter. A flat rate scoped to your stores or overall usage means no per-minute meter at the consult window, the drive-through or on refill calls.
In your area
25.5 million people in the U.S. speak English less than “very well.”
How many live near you? Search your state, ZIP code, or town.
Darker states have a higher share of residents who speak English less than very well; shading is logarithmic, relative to the highest-share state.
| State | Share | People |
|---|---|---|
| California | 17.2% | 6,377,000 |
| Texas | 13.1% | 3,532,000 |
| New York | 13.1% | 2,486,000 |
| New Jersey | 12.2% | 1,060,000 |
| Florida | 11.8% | 2,389,000 |
| Hawaii | 11.2% | 152,900 |
| Nevada | 11.1% | 320,200 |
| Massachusetts | 9.5% | 631,900 |
| New Mexico | 8.7% | 172,700 |
| Illinois | 8.5% | 1,027,000 |
| Connecticut | 8.4% | 288,200 |
| Rhode Island | 8.4% | 87,250 |
| Arizona | 8.1% | 542,400 |
| Washington | 7.6% | 547,600 |
| Maryland | 7.1% | 411,700 |
| Virginia | 5.8% | 469,000 |
| Colorado | 5.5% | 295,600 |
| Georgia | 5.4% | 541,600 |
| District of Columbia | 5.4% | 34,600 |
| Oregon | 5.4% | 214,100 |
| Nebraska | 5.1% | 93,560 |
| Delaware | 4.9% | 45,460 |
| Utah | 4.7% | 140,000 |
| Kansas | 4.5% | 124,100 |
| Minnesota | 4.5% | 239,600 |
| North Carolina | 4.5% | 439,200 |
| Pennsylvania | 4.4% | 544,000 |
| Alaska | 4.3% | 29,650 |
| Oklahoma | 3.8% | 142,200 |
| Idaho | 3.7% | 62,850 |
| Iowa | 3.4% | 100,800 |
| Michigan | 3.4% | 318,900 |
| Arkansas | 3.2% | 90,380 |
| Indiana | 3.2% | 200,900 |
| Tennessee | 3.1% | 197,500 |
| Wisconsin | 3.0% | 164,200 |
| Louisiana | 2.8% | 123,500 |
| South Carolina | 2.8% | 132,700 |
| Ohio | 2.5% | 281,500 |
| Kentucky | 2.4% | 101,800 |
| New Hampshire | 2.4% | 31,410 |
| Missouri | 2.1% | 123,000 |
| Alabama | 2.1% | 98,720 |
| South Dakota | 1.9% | 15,800 |
| North Dakota | 1.9% | 13,810 |
| Wyoming | 1.8% | 9,923 |
| Mississippi | 1.6% | 44,870 |
| Maine | 1.4% | 18,140 |
| Vermont | 1.3% | 7,705 |
| Montana | 0.8% | 7,731 |
| West Virginia | 0.6% | 11,060 |
Source: U.S. Census Bureau ACS (states 2017-2021; metros 2024 or 2020-2024). Limited English: residents 5+ who speak English less than “very well.”
FAQ
Frequently asked questions
Explore
Specialties in pharmacies and retail health
Related
See Opalite at your pharmacy counter.
Try a live counseling conversation in the languages your patients speak.