The most preventable harm in American healthcare.
The evidence has been clear for decades. Here it is, with sources.
0M
people in the U.S. speak limited English
0M
speak another language at home
1 in 12
Americans has limited English proficiency
U.S. Census Bureau, American Community Survey (via KFF)
When language fails, patients get hurt.
- of adverse events for limited-English patients involve physical harm
- 49.1%
of adverse events for limited-English patients involve physical harm
vs. 29.5% for English speakersDivi et al., Int J Qual Health Care, 2007
- are readmitted within 30 days without an interpreter
- 24.3%
are readmitted within 30 days without an interpreter
vs. 14.9% with oneLindholm et al., J Gen Intern Med, 2012
- longer in the hospital without an interpreter
- +1.5 days
longer in the hospital without an interpreter
Lindholm et al., J Gen Intern Med, 2012
- ICU mortality when care runs through a phone line
- 15%
ICU mortality when care runs through a phone line
vs. 9% for English speakersOca et al., JACEP Open, 2021 · 22,422 admissions
And help rarely arrives.
46%
of ER patients who needed an interpreter never got one.
Baker et al., JAMA, 1996
1 in 3
U.S. hospitals offers no language services at all.
Schiaffino et al., Health Affairs, 2016
19 min
average wait for a hospital interpreter to arrive.
Mayo Clinic–affiliated study, 2017
$2.95/min
a published rate for video interpretation.
LanguageLine GSA catalog pricing, 2023
Even with an interpreter, errors are routine.
0
errors in the average interpreted visit
0%
of them carry potential clinical consequences
Flores et al., Pediatrics 2003; Annals of Emergency Medicine 2012
It's not optional. It's law.
Title VI, Civil Rights Act
Every provider taking federal dollars must provide meaningful language access.
Section 1557, ACA final rule
Qualified interpreters required. Family members and untrained staff don't count.
Joint Commission goals
Language access is now a patient-safety requirement for accreditation.
Getting it right pays for itself.
One hospital put interpreter phones at every bedside. Readmissions fell by a quarter.
Karliner et al., Medical Care, 2017
0%
fewer 30-day readmissions
$0M
net savings, one program
Your patients are waiting to be understood.
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