Medical interpreters in Durham

Opalite recorded over 90% fewer errors than certified medical interpreters in its blinded validation study. The study compared Spanish, Mandarin, and Cantonese clinical dialogue and also reported over 98% fewer major and critical errors. Opalite uses the same underlying interpretation techniques across its supported languages, bringing that approach to local providers.

Providers in Durham covered by Title VI or Section 1557 must give patients with limited English proficiency meaningful access to care. When interpretation is needed, a qualified interpreter is required. Opalite is designed to support these obligations.

About 39,633 residents age five and older in the Durham-Chapel Hill metro area speak English less than very well, or 7% of that age group. In total, 103,911 residents speak a language other than English at home. These figures come from the 2020-2024 American Community Survey 5-year estimates. Speaking another language at home does not by itself mean someone needs an interpreter.

The three largest non-English language categories in the Durham-Chapel Hill metro area are Spanish (64,115), Other Indo-European languages (8,751), and Chinese (incl. Mandarin, Cantonese) (8,134). These are household language counts for residents age five and older from the 2020-2024 American Community Survey 5-year estimates. Some Census categories combine several languages, so a category total should not be read as a count for just one of them.

Opalite treats patient conversations as protected health information and signs a business associate agreement with every customer. For Durham teams reviewing its security practices, the safeguards include SOC 2 Type II audited controls, encryption in transit and at rest, and access logs. Patient health information is never used to train the models.